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ORDERING INFORMATION
Payment
We accept MasterCard, Visa, Switch, Solo, JCB and Delta and payment by PayPal.
Order Confirmation
You will receive an order confirmation email when you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us by clicking here , so that we may investigate and confirm that your order has been placed successfully.
Once we have a delivery date for you we will take the whole value of the items plus the delivery charge.
For further information, see Deliveries & Returns.
Availability
Gifts are normally dispatched within 3-5 days and once every item of a multiple order is available. Please check the individual availability of the product/s you have ordered. If your order is likely to take any longer, we will contact you. In the unlikely event that any of the items you have ordered are out of stock we will contact you as soon as possible. For information on large item deliveries, see Deliveries & Returns.
Pricing
We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect. Please be assured however that as part of our order checking and dispatch processes we do verify our prices. In the event that the price is lower than our stated price, we charge the lower amount and still send you the product. In the event that the current price is higher than our stated price, we will contact you to discuss this. We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.
Cancellation
If you wish to cancel an order, you may do so by contacting us by clicking here or call calling us on 01509 261700. You must do this as soon as possible and in the case of accessory and gift orders within four hours of placing the order. If the order has already been packaged and arrangements have been made for it to be sent out to you, we would request that you return the goods to us once they have been delivered, following the instructions within Deliveries & Returns.
Cancellation of Large Item Orders
If you wish to cancel an order you may do so by emailing - click here . In the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee of 30% of the value of the order plus any other delivery or collection fees incurred. Please contact our customer services team by clicking here or ring them on 01509 261700 who will be happy to advise you on the process.
Amending your Order
If you wish to make any other changes to the order, such as amending the delivery address or adding or deleting items, please email us by clicking here within four hours of placing the order.
CONTRACTURAL INFORMATION
Order acceptance
Order acceptance and the completion of the contract between you and design and landscape ltd will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions above. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your not meeting the eligibility to order criteria set out below
If there are any problems with your order, you will be contacted by our Customer Services team.
We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract Cancellation
Please note that you are entitled to cancel this contract if you so wish provided you exercise your right no longer than seven working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please see Ordering Information. If your order has already been despatched please follow the procedure set out in Refunds and Returns.
Description of Products
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.
Payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of Transaction and Eligibility to Purchase
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:
- Provide your real name, phone number, e-mail address, payment details and other requested information
- Be over 18 years of age
- Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable
- Possess a valid credit or debit card issued by a bank acceptable to us.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
The registered company address of Design and Landscape Ltd is:
Bawdon Lodge Farm
Charley Road
Nanpantan
Loughborough
Leics
LE12 9XJ
Company registration number: 5926665
VAT registration number: 869 1013 20
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