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Deliveries - Gift & Accessory Orders
Delivery costs are for delivery to mainland Britain. For other areas please click here to email.
Gift orders are normally dispatched within 3-5 days of receipt of your order and once every item of a multiple order is available. If your order is likely to take any longer, we will contact you.
If an order includes either Gifts/Small items and Furniture or other large items we will wait until every Gift item is available and dispatch those together separately from the rest of the order, unless prior arrangement has been made with our customer services team.
Deliveries – Large Item Orders
Large Item orders are dispatched once every item of a multiple order is available, unless by prior arrangement with our customer services team. We will give you an approximate delivery date when you place your order. When your products are ready for delivery and after final payment has been taken by our customer services team, our dispatch team will contact with a delivery day. Any Gift (accessories)/Small items on the order will be dispatched separately, as above.
It is your responsibility to ensure that the items you have ordered can be delivered into your property. It is vital that you measure the width and height of doorways and awkward or restrictive spaces before placing your order.
If we are unable to deliver the items that you have ordered because of access restrictions, a refund may be given at design & landscape’s discretion, but will be subject to a 30% cancellation fee, plus any other delivery or collection fees incurred.
We deliver Monday to Friday. The couriers will deliver the products to the roadside. You will then be asked to sign a Proof of Delivery note, accepting the goods. Please write goods not unpacked or inspected on the form.
If we have agreed a delivery date, and you are out when the courier arrives, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery.
We are happy to send items as gifts for people, but, to avoid confusion, please inform them in advance that a package from design and landscape is going to be delivered. The value of the goods does not appear on the packing slip.
All item prices are inclusive of delivery charges.
We work closely with our couriers to ensure the best possible service and convenient delivery times, but regret that delays sometimes occur which are beyond our control.
If you have any further enquiries please contact us by clicking here.
Refunds and returns of Gift/Small items (accessories)
Goods must be returned within 28 days of receipt.
We will refund the value of the returned item and the original delivery charges, providing the goods are in a perfect and saleable condition, and in their original packaging. We are unable to accept returns of goods that do not meet these requirements or made-to-order items such as outdoor pictures.
The goods are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage. We may require a signed proof of delivery before a refund can be processed.
Goods are returned at your expense. This does not affect your statutory rights.
Refunds will be actioned after the goods have been received. We aim to process all refunds within two weeks of receipt.
The return address is:
design and landscape ltd
Bawdon Lodge Farm
Charley Road
Nanpantan
Loughborough
Leics
LE12 9XJ
In the unlikely event that your order arrives damaged, please email us by clicking here or call 01509 261700 to inform us immediately.
Please note this policy does not apply to any business customer.
Returns Refusal
Goods returned to us that do not meet our returns criteria will not be processed and you will be asked to arrange collection from us.
Large Item Deliveries & Returns
On delivery of your items you will be asked to sign a delivery acceptance notification. In the event that you refuse to sign our courier company will attempt to remove this item. Our customer services department will ring you to discuss the reason for refusal.
In the event that you are unhappy with an item delivery after you have accepted it please contact our customer services team by clicking here or ring 01509 261700 to inform us immediately. We will arrange to have the item collected and delivered back to the warehouse for inspection.
Once the item is back in our warehouse we will arrange for it to be inspected by a quality control manager. In the event that the item is faulty we will be happy to arrange an exchange. In the event that the item is not faulty or damaged we do reserve the right of charging a 30% cancellation fee plus any other delivery or collection fees incurred.
Damage to Properties on Delivery
Our courier companies do their best to protect the items and your property. In the event that damage does occur on delivery to either property or to the item of furniture please contact the customer services team immediately on 01509 261700. We advise that you take pictures with a digital camera as pictorial evidence will help us assess and speed up the claims process.
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